ITSM Consultant (SN01198)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are looking for a motivated and technically curious ITSM Consultant to join our team.
- In this role, you will support customers by analyzing their IT Service Management (ITSM) needs and implementing tailored solutions.
- Whether you’re experienced or just starting out, your enthusiasm for ITSM systems and processes is what matters most.
Key Responsibilities
- Customer Consulting: Analyze customer ITSM requirements and provide expert technical support and solution proposals.
- System Administration & Development: Configure and enhance ITSM platforms and tools, developing your expertise with hands-on learning.
- Process Optimization: Suggest and implement improvements to existing ITSM processes for increased efficiency and usability.
- Documentation: Prepare and maintain clear technical documentation and training materials for internal and customer use.
Skills
- IT processes
- ITIL and ITSM tools
- Communication Skills
- ITIL frameworks
- ITSM platforms
- ServiceNow
- BMC Helix
- Ivanti
- Jira Service Management
Hiring Team Member
