L1/L2 Support Engineer (SN01015)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are looking for a skilled and detail-oriented L1/L2 Support Engineer with strong experience in Android systems to join our technical support team.
- In this role, you will perform deep technical analysis of system and application logs, support QA and development teams, and contribute to scalable issue resolution and knowledge documentation.
- Your work will be critical in identifying root causes, resolving incidents, and ensuring high-quality system performance.
Key Responsibilities
- Perform in-depth technical analysis of Android system and application logs to identify and isolate root causes of issues.
- Collaborate closely with QA engineers and Android developers to triage, debug, and resolve defects effectively.
- Track and analyze recurring incidents to propose sustainable and scalable solutions.
- Maintain accurate and thorough documentation of findings, including root cause analyses, resolutions, and preventive actions.
- Contribute to internal documentation resources and knowledge base for L1 support and beyond.
- Ensure detailed and organized ticketing, including logs, screenshots, videos, and supporting information.
- Adhere to company ethics, compliance policies, and quality management standards.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science or equivalent hands-on experience.
- Minimum 3 years of experience in Android QA, technical support, or debugging roles.
- Android emulators
- ADB (Android Debug Bridge)
- Android system logs
- crash reports
- bug patterns
- reverse engineering tools
- Agile environments
Nice-to-Have Skills
- Android Automotive OS.
- automotive or embedded systems industry
- Jira
- ServiceNow
Hiring Team Member
