Job Description
Responsibility
- Handle service requests and provide 2nd level incident response, escalating when needed.
- Contribute to problem management, root cause analysis, and continuous improvement.
- Support network lifecycle management and ensure compliance with best practices.
- Assist in the design, implementation, and configuration of network solutions.
- Manage network documentation and configuration changes.
- Design and implement network management tools, conduct testing, and evaluate solutions.
- Migrate new systems into production and automate operational tasks.
- Develop and configure custom tools (e.g., dashboards, databases, scripts).
- Define and implement operational metrics to monitor and enhance network performance.
Qualifications
- Bachelor’s/Master’s in Computer Science, Networks, or Telecommunications.
- 8+ years’ experience in large-scale network operations and enterprise configuration management.
- Strong knowledge of incident management, troubleshooting, and service improvements.
- Proficiency in network monitoring tools and routing/switching technologies (BGP, OSPF, VLAN, VPNs, MPLS).
- Familiarity with firewalls (Cisco ASA, Check Point, FortiGate) and security best practices.
- Experience with multi-vendor environments (Cisco, Juniper, Fortinet).
- Knowledge of automation & scripting (Python, Ansible, Terraform is a plus).
- Certifications (CCNA, CCNP, NSE4) (preferred but not mandatory)
Nice to Have
- Hands-on experience with network automation and monitoring tools.
- Strong understanding of cloud networking (AWS, Azure, hybrid-cloud).
- Knowledge of container networking (Kubernetes, Docker).
- Experience with network telemetry and SDN/virtualization (NSX, Cisco ACI).
Languages
Hiring Team Member
Sai Prashanth
Recruitment Coordinator
