Process consultant (SNS01767)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
Analyses the information and the processes needed to support business plans. Formulates functional and non-functional requirements of the business organisation and advises on the lifecycle of the information solutions. Evaluates the impact in terms of change management.
Nature of the tasks
- Lead the development and adoption of operational best practices for service management processes.
- Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes;
- Ensure that all processes are in place, are fit for purpose and follow the standard blue print.
- Organize process advisory and tactical boards with process stakeholders.
- To ensure the management and ongoing optimisation of a centralised and fully integrated toolset solution.
- Ensure process owners and controllers are in place with clearly defined roles and responsibilities.
- Ensuring that process KPI’s are in place.
- Maintain structure and content of the process documentation in the knowledge management system.
- Organize process reviews in order to continually improve and drive the effectiveness of all processes.
Knowledge and skills
- Excellent understanding of IT service management best practices and standards (e.g. ITIL, IT4IT, …).
- Process delivery in multi-tower and multi-site environment.
- Competent in using a variety of planning methodologies.
- Strong analytical skills with ability to interpret data and statistics analysing.
- Experience in forecasting/scheduling.
- Ability to communicate verbally and in writing.
- Ability to give presentations.
Hiring Team Member
