Project Management Service Junior (SNS01465)
Job Description
As CRM Operator, you participate together with other colleagues in the daily operations (aka. the “Run” of the processes) linked to the CRM allowing to follow the mechanism at the root.
- More concretely, you’ll be responsible for contributing to the handling of concrete files of several participants in the different stages of the process (prequalification, financial securities…), the management of their bank guarantees and the good execution of the auction.
Responsibility
- Preparation & afterwork of internal stakeholders meetings (coordination meetings, Pilotco, Steering Committee, etc.) and external stakeholder meetings (working group with market parties, specific meetings with stakeholders such as the regulator or the administration).
- Provide support to the yearly budgeting exercises in coordination with the Ademar Program Manager.
- Prepare, coordinate and follow-up on several processes (such as public consultation processes, internal reporting, functioning rules etc.)
- Ensure a long-term document management within the program, internally and externally (incl. publication of updated documents, public consultations, etc. on the Elia Website).
- Contribute to continuous improvement to the program management.
- In the role of CRM Operations Managers, the service will perform the following tasks:
- Execution of the CRM Prequalification processes (April-December)
- Execution of other CRM-related processes (January-December)
- Process follow-up (May-December)
- Manage proactively the operational questions from the participants or the internal stakeholders in close collaboration with the Key Account Managers and the product architects.
- Contribute to the continuous improvement of the process by providing feedback and key learnings to the implementation managers.
- Insofar workload allows, embody the sequence of the processes and participate in the CRM internal and external tools testing and feedback, the creation or updating of procedures, etc. (all year but focus Jan.- May)
Requirements
- Master’s degree in Economics/Engineering or equivalent experience.
- Experience of at least 2 years in PMO support. Experience in operations is a plus.
- A sixth sense for operational excellence is key.
- Very analytical, procedural and accurate with the ability to work in an evolving environment and to update processes.
- Pro-activity and autonomy are key requirements
- A very good knowledge of MS office, especially MS Excel and Powerpoint is required.
- Very good communication and trilingual skills (FR/NL/EN – spoken and written). FR or NL.
- Customer oriented and autonomous – capable to manage and respect the project deadlines.
- Team spirit.
- Knowledge of Elia and the energy sector is an asset and the service has a desire to develop a strong expertise in the electricity market functioning.
Languages
- Dutch
- French
- English
Hiring Team Member
