Project/Service Manager (Microsoft 365 expertise) (SNS01483)
Job Description
We currently have a vacancy for a Project/Service Manager (Microsoft 365 expertise) fluent in English, to offer his/her services as an expert who will be based in Luxembourg.
- The work will be carried out either in the company’s premises or on site at customer premises.
- In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks
- Ensure project delivery within time, scope, and budget.
- Manage onboarding of new tools or features.
- Identify and mitigate project risks and issues.
- Engage stakeholders to understand collaboration needs and pain points.
- Lead change management efforts (communications, training, adoption strategies).
- Coordinate with support teams for incident resolution and problem management.
- Maintain a service catalogue and knowledge base for collaboration tools.
- Collect user feedback and continuously optimize service delivery.
- Drive automation and workflow improvements to boost productivity.
- Run pilots and proof-of-concepts for new collaboration technologies.
- Design user-centric solutions for productivity workflows.
Requirements
- University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT.
- Minimum 15 years of experience in project and/or service management in the IT field.
- Minimum 5 years’ experience in the field of collaboration and productivity within a large organization.
- Experience with document collaboration platforms and solutions based on Microsoft’s Online services and related technologies.
- Experience in designing, rolling out and overseeing each component of the ecosystem in Microsoft 365.
- Experience in managing service delivery for collaboration platforms (M365 etc.).
- Experience with monitoring ticket queues, SLAs, and service quality
- Experience with defining and enforcing collaboration platform governance (naming conventions, access control, data classification).
- Experience in executing horizontal projects in large-scale organizations.
- Experience in sensitive data storage in Microsoft cloud environments.
- At least one version of Project Management certification and at least one certification in Service Management is required for the role.
Languages
- English
- French
Hiring Team Member
