Job Description
TASKS
- User guidance and support regarding the use of information systems / ICT tools.
- Follow-up of incidents related to information systems and organisation of the reporting.
- Follow-up of user requests.
- Follow-up of bug reports.
- Document knowledge, known issues and transfer this knowledge to colleagues.
- Categorize and prioritize incoming tickets correctly and escalate where needed.
SPECIFIC EXPERTISE
- at least 2 years of specific expertise in end user assistance and support of information systems (good knowledge)
- at least 1 year of specific expertise in ITIL (knowledge)
- at least 2 years of specific expertise in office automation tools used in the contracting authority (good knowledge)
SKILLS
- Good knowledge of end-user ICT equipment (laptops, desktops, smartphones, etc.)
- Ability to provide end-user support efficiently and fast
- Ability to give business and technical presentations
- Ability to apply high quality standards
- Ability to cope with fast changing technologies
- Very good communication skills with technical and non-technical audiences
- Analysis and problem solving skills
- Capability to write clear and structured technical documents
- Ability to participate in technical meetings and good communication skills
- Proven knowledge in end user assistance and support of information systems
- Knowledge of ITIL
- Knowledge of wiki, collaborative sites and social networks
- Good knowledge of the office automation tools used in the contracting authority (MS-Office)
- Ability to support users of mobile devices.
Languages
Hiring Team Member
Sai Prashanth
Recruitment Coordinator
