As an IT Support Officer, you will be part of a team of around ten employees and will be responsible for ensuring that users make optimal use of their machines and applications.
You offer front-line support to internal employees (about 1500 users) both in terms of PC’s and telephony.
In concrete terms, you answer calls (in French and Dutch); You log reported incidents and set daily Helpdesk priorities. You resolve incidents, supervise users and familiarize them with new IT tools.
You will also participate in projects at customers’ sites if these projects may influence the performance of your function (deployment of new configurations for example).
Finally, you will also collaborate with the server, infrastructure and network monitoring teams.
Desired profile
You have a bachelor’s degree in computer science or a bachelor’s degree in computer science, and you have good knowledge and experience in hardware and software (including the operating system).
You have a good basic knowledge of the IT infrastructure (LAN, TCP/IP, security infrastructure, Windows domains, network printing, etc.) allowing you to make a well-founded diagnosis.
Knowledge and experience in ITIL is an asset.
You have a knack for initiative, are result-oriented and make it a point of honour to find (structural) solutions.
You work in a structured way and plan your work by setting priorities.
You have a strong sense of communication and are resistant to stress.
