Service Improvement & Business Analyst (SNS02102)
Job Description
We are looking for a Service Improvement & Business Analyst to drive continuous improvement initiatives and ensure business needs are accurately captured, analyzed, and translated into effective service solutions.
- The role bridges the gap between IT services and business objectives, contributing to enhanced service performance, customer satisfaction, and operational efficiency.
Key Responsibilities
- Analyze existing business processes and IT services to identify areas for improvement.
- Lead service improvement initiatives using data-driven insights and industry best practices (e.g., ITIL).
- Gather, document, and validate business requirements from stakeholders.
- Translate business needs into functional specifications for system or process changes.
- Assist in change management, risk analysis, and impact assessments.
Skills
- Lean
- Six Sigma
- IT Service Management (ITSM) frameworks
- ITIL
- Microsoft Excel
- Visio
- Power BI
- Jira
- ServiceNow
- Agile or Scrum methodologies
Languages
- French
- English
Hiring Team Member
