System Support Engineer (SN01387)
Job Description
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and Communication Technology sector. With a commitment to excellence and a passion for connecting exceptional professionals with innovative organizations, we are your strategic partner in building transformative teams.
We are seeking a System Support Engineer (Level 2) to provide advanced technical support to end-users and business clients, primarily in German and English.
- The role involves diagnosing and resolving complex technical issues across various IT systems including hardware, software, networks, and operating systems.
Key Responsibilities
- Provide Level 2 technical support to users in German and English via phone, email, and ticketing systems.
- Diagnose, troubleshoot, and resolve issues across software, hardware, and networking environments.
- Escalate complex or unresolved issues to Level 3 support or engineering teams with thorough documentation.
- Reproduce customer issues in test/staging environments to determine root causes.
- Ensure issues are resolved in line with Service Level Agreements (SLAs).
Skills
- IT systems
- networking concepts
- application troubleshooting
- Windows
- Linux
- macOS operating systems
- Jira
- Zendesk
- ServiceNow
Hiring Team Member
