TSO Release Manager (SNS02513)
Job Description
- Organize and plan the releases and maintenance of the systems (release & maintenance slots)
- Define the content of the releases according to the priorities of the business and the resources available within the department
- Identify the risks, the impact (technical and business) and the interdependencies of all requests in collaboration with the release coordinators and/or team leaders.
- Inform the Change managers, the internal Customer and the other Release managers.
- Propose each release to the Change Advisory Board for approval, prior to implementation.
- Verify the existence of the “”deliverables”” during the release (test results, release installation procedure, risks and impact analysis, operational documentation, etc…)
- Ensuring communication during the key moments of the release (planning, procedure, implementation) within the IS department and with regard to the business
- Ensure the necessary adjustments of the ‘Configuration Items’ in the CMDB when necessary.
- Organize the lessons learned meetings after each major release and create recommendations for improvement as needed.
- Assist the Release Process Owner if necessary
- To ensure the follow-up of the good practices of the release management procedures within the department and to make all actors aware of their validity.
Skills
- Agile
- Confluence
- Documentation skills (Release Installation Guide, Operational Work Instructions…)
- ITIL
- ITIL Change management (CAB)
- ITIL Configuration Management (CMDB, CSDM…)
- ITIL Demand management
- ITIL Incident Management
- ITIL Problem Management
- ITIL Test management
- Knowledge of Radio Communication Networks (Tetra, Astrid…)
- Knowledge on Bus & Tram Telecom Networks
- Negotiation skills (manage developers to respect Release Management Process)
- O365 (SharePoint-Visio)
- Release Management
- Release Management in public transport domain
- Service Now
Hiring Team Member
