Administration of Windows Server operating systems and services.
Providing 2nd line support and coordinating with 3rd line of support.
Problem definition, analysis and resolution: diagnosis of software and hardware problems.
Collaborating closely with other teams in Digital Unit (infra, networks, IAM, Cybersecurity, etc.)
Developing and implementing best practices for Windows services and processes.
Creating and maintaining documentation for operational processes, procedures, and configurations.
Supporting development teams across our growing development, UAT, and production environments in area of Windows services and processes.
Handling incidents and service requests escalated by the 1st line of support
Troubleshooting and solving of any reported incidents and problems
Registering and tracking tickets in the relevant 3rd line support
Updating status of the open requests in the ticketing system in timely manner
Specific expertise
Total 9 years relevant experience is needed.
Minimum 5 years experience as a Microsoft Windows Administrator versions 2016 or higher.
Minimum 4 years experience with cloud services such as Microsoft Azure and hybrid Cloud integration.
Good knowledge of Windows services such as AD, DFS, RDS, GPO.
Strong scripting and automation skills, with proficiency in automating Windows Server and tasks simplification (Powershell).
Good knowledge of network protocols: SMTP, NTP, DNS, LDAP, DHCP, PKI/CA
Hands-on experience in networking, security and system services for MS Windows Server OS
Exposure to virtualized infrastructure, such as Vmware ESXi or Nutanix
Experience in ticketing systems (such as ServiceNow) and ITIL based change management, configuration management and release management processes.
A valid proof of security clearance CONFIDENTIEL UE/EU CONFIDENTIAL is not required at the start of assignment. However, it is required to start the procedure within one month from the start of the contract.
Education
Diploma Degree or equivalent experience.
Certifications
A valid Microsoft certification – confirming experience with Windows Server solutions.
A valid Microsoft certification – confirming experience with Windows Azure cloud solution.
