Project/Program Manager

The candidate has a strong background in project and service management, with expertise in leading large-scale IT infrastructure, communication, and cybersecurity projects. They have managed multi-disciplinary teams in highly regulated environments and demonstrated proficiency in service delivery, SLA/OLA management, and project strategy. Their experience includes handling project budgets, overseeing complex deployments, and ensuring successful outcomes through the application of various project management methodologies, such as Waterfall, Scrum, and ITIL. With in-depth knowledge of ICT services, data center technologies, cloud migration, and cybersecurity risk assessments, the candidate is adept at managing service transitions and implementing innovative solutions to meet business objectives. They have a proven track record in overseeing technical projects, including ICT and telecommunications systems, and have hands-on experience with technologies such as Cisco networking, Microsoft Enterprise Project Management tools, and ServiceNow. The candidate is highly skilled in customer relationship management, leading cross-functional teams, and developing solutions that improve operational efficiency. They are also experienced in change management processes and have demonstrated leadership in high-pressure environments.