Business Analyst

Introduction:

Experienced Business Analyst with over eight years of expertise in evaluating, improving business systems, and managing IT solutions for financial institutions. Skilled in project management, team coordination, and strategic planning, with a proven track record of implementing and monitoring ATM, POS, and APT networks, ensuring quality delivery across various phases of project lifecycles. Adept at liaising between technical teams and stakeholders, managing budgets, and improving processes to enhance business operations. Proficient in SQL, data analysis, and reporting, with a focus on delivering innovative solutions for business needs.

Responsibilities:

• Coordinated and monitored ATM, POS, and APT networks, ensuring smooth operations.
• Managed project phases: analysis, development, QA, UAT, go-live, and hypercare.
• Provided technical support for software/hardware updates and troubleshooting.
• Liaised with software vendors and stakeholders to meet project objectives.
• Supervised deployments, ensured timely deliverables, and managed budgets.
• Improved operational flows and analyzed issues to propose rectification plans.
• Coordinated IT business analyst teams and prioritized tasks to maintain quality.
• Developed loyalty programs and managed databases for co-brand cards.
• Conducted audits, created KPI dashboards, and enhanced reporting processes.
• Provided second-level support for error resolution and transaction disputes.