Project/Program Manager

Introduction:

A results-oriented IT professional with over 16 years of experience, including 6+ years in Cybersecurity leadership. Adept at developing security programs, risk management, and implementing IT governance strategies to enhance organizational security. Highly skilled in system architecture design, incident management, and vulnerability assessment, ensuring data integrity and confidentiality. Proven ability to manage teams, streamline processes, and drive service improvements. Experienced in global client interactions, working across the US, UK, and Europe to implement robust IT solutions. Capable of identifying system weaknesses, recommending security enhancements, and achieving continuous system optimization. Expertise in managing security tools and SIEM systems like Splunk and Cortex XDR. Proficient in applying ITIL best practices for service delivery and risk management.

Responsibilities:

• Developed and implemented information security and IT risk governance programs.
• Liaised with architecture teams to align security and enterprise architectures.
• Managed physical security, disaster recovery, and data backup systems.
• Conducted vulnerability assessments and identified system weaknesses for upgrades.
• Created evidence-gathering and documentation processes for ISO accreditation maintenance.
• Led the implementation of security processes and managed SIEM tools like Splunk.
• Authored security architecture designs and standard operating procedures.
• Established a vulnerability management program and set up incident response processes.
• Managed change requests for data centers, including firewall and load balancer changes.
• Oversaw recruitment, training, career progression, and performance reviews for team members.
• Managed service desk automation and applied ITIL best practices to improve client satisfaction.
• Led incident management and problem resolution teams to reduce escalations.
• Implemented automation processes to reduce ticket volume and achieve cost savings.
• Worked closely with clients to ensure service desk compliance and operational efficiency.