Project/Program Manager
About Candidate
Introduction:
The candidate has 11 years of experience in business analysis, quality assurance, project management, and aviation operations. They have worked extensively in the Air Traffic Management (ATM) sector, collaborating with stakeholders to analyze requirements, document processes, and improve project quality. Their expertise includes managing technical deliverables, risk mitigation, and stakeholder engagement. They have experience with Agile methodologies, using tools like Jira and Confluence for documentation and task tracking. The candidate has provided Level 1 & Level 2 helpdesk support, ensuring system functionality and troubleshooting issues. They have contributed to aviation safety initiatives, simulation trials, and regulatory compliance. Additionally, they have experience in flight operations, including weight and balance calculations, flight planning, and communication with air traffic control. Their work also includes training coordination, knowledge management, and operational reporting.
Responsibilities:
- Conducted business analysis, stakeholder engagement, and project documentation.
- Evaluated technical project deliverables, ensured quality standards, and mitigated risks.
- Managed project reports, documentation, and compliance with ATM regulations.
- Provided Level 1 & Level 2 helpdesk support, troubleshooting and resolving system issues.
- Conducted system analytics, optimized processes, and improved operational efficiency.
- Facilitated Agile processes, including sprint planning, task tracking, and Jira documentation.
- Supported aviation safety assessments, regulatory compliance, and risk evaluations.
- Coordinated training sessions, workshops, and knowledge management activities.
- Monitored flight operations, managed weight and balance calculations, and executed flight planning.
- Maintained and updated internal processes, ensuring adherence to industry best practices.