Business Analyst

Introduction:

An experienced IT professional with 8 years of expertise, specializing in product ownership and Agile methodologies. Adept at leading cross-functional teams to deliver high-quality products, aligning product vision with business objectives. Skilled in managing product backlogs, release scheduling, and prioritizing features to meet business requirements. Conducts workshops to gather requirements and ensures effective communication between stakeholders and development teams. Demonstrated success in improving customer satisfaction and overall product functionality by suggesting and implementing process improvements. Proficient in Agile Scrum, product vision management, and team leadership, with a commitment to continuous improvement and driving project success. Experienced in facilitating UAT stages and delivering product releases in a timely manner.

Responsibilities:

• Led a cross-functional team of 15 and managed a program of 9 products used by over 23,000 users.
• Successfully delivered 36 releases, ensuring timely delivery and high-quality products through Agile (Scrum) methodology.
• Conducted over 1000 hours of workshops with stakeholders from more than 30 countries, ensuring alignment between business needs and software functionalities.
• Proposed new user interface designs and processes for handling user complaints and non-conformities, increasing user satisfaction and productivity by 100%.
• Improved the overall NPS for all applications provided to customers by 30%.
• Managed the product backlog, prioritized features, and coordinated product roadmap scheduling to ensure business objectives were met.
• Delivered and coordinated UAT stages, ensuring end-user needs were addressed in the product development cycle.
• Provided coaching and leadership to team members, fostering an environment of collaboration and continuous improvement.
• Implemented process improvements that resulted in enhanced product features, improving the end-user experience and business outcomes.
• Worked closely with stakeholders to define and implement business and functional requirements, aligning them with technical solutions.