Customer Relationship Manager

Introduction:

A highly skilled and versatile onboarding and relationship manager with extensive experience in asset management and fund services. Proven expertise in client onboarding, KYC/AML processes, fund administration, and regulatory compliance. Successfully managed multiple fund launches, operational efficiency projects, and system migrations, leading to cost savings and improved risk management. Strong background in private equity, real estate, and alternative funds, with deep knowledge of AIFMD, UCITS, securitization vehicles, and capital markets. Experienced in project management, both Agile and Waterfall methodologies, and well-versed in BPMN and business process optimization. Adept at drafting and implementing procedures, SLAs, operating memoranda, and regulatory reporting frameworks. Demonstrated leadership in team supervision, training, and mentoring, fostering high-performance teams. Expertise in coordinating with internal and external stakeholders, including regulators, auditors, legal teams, and service providers, ensuring seamless operations and compliance. Strong analytical skills with experience in financial and regulatory reporting, fund valuations, and NAV oversight. Proficient in using financial and fund administration systems, including Salesforce, eFront, Investran, and Multifonds. A proactive and adaptable professional with excellent stakeholder management, problem-solving, and process improvement skills, committed to enhancing operational efficiency and client satisfaction.

Responsibilities:

• Managed end-to-end client onboarding processes, ensuring compliance with KYC/AML regulations and internal policies.
• Led fund administration activities, including fund launches, NAV oversight, and financial reporting.
• Coordinated with internal and external stakeholders, including regulators, auditors, legal teams, and service providers, to ensure seamless operations and regulatory compliance.
• Developed and implemented operational procedures, SLAs, and compliance frameworks for fund services and asset management operations.
• Conducted due diligence reviews on fund structures, counterparties, and investors to mitigate financial and compliance risks.
• Managed regulatory reporting requirements under AIFMD, UCITS, and other financial regulations.
• Spearheaded system migrations, process automation, and operational efficiency projects to enhance business performance.
• Provided training and mentorship to teams on fund administration, regulatory requirements, and operational best practices.
• Oversaw financial transactions, capital calls, distributions, and investor reporting for private equity and alternative funds.
• Worked on business process optimization using BPMN and Agile methodologies to streamline operations.
• Acted as a key point of contact for clients, ensuring high-quality service delivery and resolution of complex issues.
• Managed internal audits and compliance assessments, identifying and mitigating potential risks.
• Designed and improved risk management frameworks to enhance fund governance and operational resilience.
• Led cross-functional teams to implement regulatory changes, ensuring adherence to evolving financial laws and industry standards.
• Utilized financial and fund administration systems such as Salesforce, eFront, Investran, and Multifonds to support operational tasks.
• Provided strategic insights and recommendations to senior management on improving operational processes and regulatory compliance.
• Managed capital markets and securitization vehicle operations, ensuring proper structuring and reporting.
• Facilitated investor relations by providing timely updates, reports, and insights on fund performance and regulatory changes.
• Collaborated with IT teams to enhance fund administration systems, ensuring efficiency and scalability.