Business Analyst
About Candidate
Introduction:
The candidate is an experienced professional with a strong background in business analysis, product ownership, project management, and digital transformation. He has extensive expertise in AI, Generative AI, and IT process improvement, having led initiatives in AI adoption, chatbot development, and AI-driven business solutions. His skills include business process analysis, design thinking, change management, and competency development. He has successfully driven organizational change, optimized IT service management, and implemented innovative digital solutions across multiple industries, including telecom, energy, retail, and aviation. His leadership in technology strategy and architectural view has helped streamline business operations, improve customer experience, and enhance process efficiency. He is skilled in ITIL change management, gap analysis, and agile methodologies. He has a strong ability to identify inefficiencies, implement structured frameworks, and drive digital transformation strategies. His expertise extends to stakeholder engagement, team leadership, and process automation. He is also an advocate for continuous learning, having developed training programs on AI, prompt engineering, and technology awareness. He has a proactive approach, breaking down complex challenges into manageable tasks while ensuring high-quality deliverables. With his ability to foster collaboration and innovation, he has played a key role in shaping technology-driven business strategies.
Responsibilities:
- Led AI adoption initiatives, including Generative AI, chatbot development, and AI-driven business solutions.
- Designed and implemented IT process improvement strategies to enhance efficiency and automation.
- Managed business process analysis, identifying gaps and optimizing workflows for digital transformation.
- Developed and executed change management strategies, ensuring smooth transitions and minimal disruptions.
- Led competency development and training programs on AI, prompt engineering, and digital awareness.
- Defined and implemented ITIL change management processes to standardize IT service operations.
- Conducted gap analysis and feasibility studies to identify improvement areas and propose solutions.
- Spearheaded design thinking workshops to foster innovation and align business goals with technology.
- Managed end-to-end project lifecycles, including planning, execution, monitoring, and stakeholder engagement.
- Optimized IT service management (ITSM) frameworks to improve service delivery and operational efficiency.
- Led cross-functional teams to implement AI-based automation solutions, reducing manual workloads.
- Designed strategic roadmaps for digital transformation, ensuring alignment with business objectives.
- Developed business cases and ROI analyses to justify investment in new technologies and process improvements.
- Collaborated with leadership teams to define technology strategies and enhance business capabilities.
- Ensured compliance with industry standards and best practices in IT and business operations.
- Facilitated workshops and knowledge-sharing sessions to drive awareness of emerging technologies.
- Supported enterprise architecture planning and governance to align IT capabilities with business needs.
- Led initiatives to improve customer experience through digital and AI-driven enhancements.
- Implemented agile methodologies and frameworks to streamline project delivery and execution.
- Provided thought leadership in AI, IT strategy, and digital transformation, influencing key decision-making.