Project/Program Manager
About Candidate
Introduction:
With over 25 years of professional experience, including 10 years in analysis and project management, the candidate has expertise in IT service management, system administration, and process optimization. Proficient in Prince2 and Scrum methodologies, the candidate has led large-scale projects across multiple industries, ensuring seamless service delivery and risk management. Strong technical knowledge complements management skills, including IT infrastructure, networks, databases, and software development. Expertise in ITIL-based service coordination, conceptual and functional analysis, and financial management enhances operational efficiency. Led cross-functional teams in digital transformation projects, ensuring adherence to compliance and business objectives. Provided strategic insights for enterprise collaboration platforms, improving user support and documentation. Oversaw database and system migrations, optimizing IT environments for performance and scalability. Managed real estate portfolios, handling financial planning and site operations. Consistently delivers structured, analytical, and results-driven solutions to complex challenges.
Responsibilities:
- Managed IT projects using Prince2 and Scrum methodologies, ensuring structured execution.
- Provided Level 3 support management using ITIL principles for enterprise collaboration tools.
- Led system and network administration projects, including server migrations and rollouts.
- Conducted conceptual, functional, and technical analysis for IT and business projects.
- Oversaw financial management for IT and real estate portfolios, ensuring budget adherence.
- Managed large-scale data-processing systems and enterprise IT infrastructure.
- Implemented and optimized IT service desk operations for high-profile clients.
- Coordinated VIP technical support teams and handled complex incident resolution.
- Designed and deployed IT security solutions, including firewalls and VPNs.
- Led technical interventions and collaborated with cross-functional teams on digital initiatives.
- Developed project documentation, support materials, and training programs.
- Consulted on business process re-engineering and IT service optimization.